No — we manage your car insurance claim on your behalf. Our dedicated team handles all communication with the insurer, saving you time, stress, and hassle. You’ll only need to notify your insurer for reference purposes if required.
No, we believe in complete transparency. If you weren’t at fault, we recover all costs from the other party’s insurer. Even if you are at fault, we contribute £150 towards your excess — you only cover any remaining uninsured costs.
The only exception is in the rare event of a fraudulent claim, in which case you may be liable for hire car charges.
No. Claimsline is completely independent and not affiliated with or endorsed by any UK car insurance provider, including Aviva, AXA, Direct Line, or others.
Not directly. Because we manage your claim independently, many of our clients avoid impacting their no-claims bonus.
However, final decisions regarding future premiums are made by your insurer.
Yes. If the accident is your fault, you'll still benefit from our support. You’ll notify your insurer and provide us with the claim reference. We’ll handle repairs and even contribute £150 toward your excess.
We negotiate directly with the at-fault insurer to secure a fair market valuation for your written-off vehicle. Once agreed, the payout goes directly to you. You are responsible for clearing any remaining finance, and you’ll retain the hire car for seven days after the payout to find a replacement.
Claimsline is a claims management service — we don’t provide insurance policies. Instead, we support you after an accident, offering fast, expert help with repairs, recovery, and replacements.
If the other party disputes responsibility, we work closely with you to gather evidence (photos, witness statements, dashcam footage, etc.). If agreement can’t be reached, you may need to involve your own insurer to resolve the matter.
Yes. We provide accident recovery and transport your vehicle to one of our approved repair centres — not just the nearest garage. We'll also ensure you reach your original destination safely.
Your like-for-like replacement vehicle is delivered by one of our approved hire partners. All are FCA-regulated and CHO members, ensuring high standards and nationwide coverage. Whether it’s a family car or a prestige model, you’ll get a suitable replacement quickly.